Season One, • 2/1/26 Workforce Management 401: The Strategic Partner Beyond Scheduling & Forecasting Next Workforce Management 301: What Good WFM Like Ep 9 You Might Also Like The Future of Contact Centers | AI, Agent Empowerment & CX Strategy The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1 Workforce Management 201: The Link Between Cost, Burnout & Experience Ep 8 All-Female Founders in CX: Building Trust, Culture, and Customer-First Companies | CX Roundtable Ep5 Building Support From Scratch: Foundations The Last | CX Roundtable Ep 4
Season One, • 2/1/26 Workforce Management 401: The Strategic Partner Beyond Scheduling & Forecasting Next Workforce Management 301: What Good WFM Like Ep 9 You Might Also Like The Future of Contact Centers | AI, Agent Empowerment & CX Strategy The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1 Workforce Management 201: The Link Between Cost, Burnout & Experience Ep 8 All-Female Founders in CX: Building Trust, Culture, and Customer-First Companies | CX Roundtable Ep5 Building Support From Scratch: Foundations The Last | CX Roundtable Ep 4
