What Good Looks Like: Redefining BPOs with Strategy, Humanity, and Real Partnership

Forget buzzwords. In this powerful roundtable, Sarah Caminiti brings together three of the most values-driven leaders in CX outsourcing:

• Craig Crisler (SupportNinja),

• Blair Wilen (Ethos Support),

• Greg Collins (Boldr)

to expose the truth about the BPO industry and show what ethical really means when it’s not just marketing fluff.

Together, they dismantle the outdated vendor model and make the case for BPOs as strategic partners—not commodities.

You’ll hear:

✅ Why commoditizing people is ridiculous and dangerous
✅ How to actually evaluate a BPO beyond the RFP
✅ What decision-makers get wrong (and what to ask instead)
✅ Why empathy and innovation—not just AI—are the future of CX
✅ How good BPOs act like internal teammates, not contractors

If you care about treating humans with respect and building sustainable, profitable CX operations, this conversation is a must-watch.