Season One, • 2/1/26 Workforce Management 301: What Good WFM Like Ep 9 Previous Workforce Management 401: The Strategic Partner Beyond Scheduling & Forecasting Next Workforce Management 201: The Link Between Cost, Burnout & Experience Ep 8 You Might Also Like The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1 Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 The Future of Contact Centers | AI, Agent Empowerment & CX Strategy Inside Help Desks: AI CX Ops & Customer Experience | CX Roundtable with Help Scout, Front & Kustomer Ep 3 Building Support From Scratch: Foundations The Last | CX Roundtable Ep 4
Season One, • 2/1/26 Workforce Management 301: What Good WFM Like Ep 9 Previous Workforce Management 401: The Strategic Partner Beyond Scheduling & Forecasting Next Workforce Management 201: The Link Between Cost, Burnout & Experience Ep 8 You Might Also Like The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1 Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 The Future of Contact Centers | AI, Agent Empowerment & CX Strategy Inside Help Desks: AI CX Ops & Customer Experience | CX Roundtable with Help Scout, Front & Kustomer Ep 3 Building Support From Scratch: Foundations The Last | CX Roundtable Ep 4
