Season One, • 12/9/25 The Future of Contact Centers | AI, Agent Empowerment & CX Strategy Previous Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 Next All-Female Founders in CX: Building Trust, Culture, and Customer-First Companies | CX Roundtable Ep5 You Might Also Like Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 Workforce Management 401: The Strategic Partner Beyond Scheduling & Forecasting Building Support From Scratch: Foundations The Last | CX Roundtable Ep 4 Inside Help Desks: AI CX Ops & Customer Experience | CX Roundtable with Help Scout, Front & Kustomer Ep 3 The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1
Season One, • 12/9/25 The Future of Contact Centers | AI, Agent Empowerment & CX Strategy Previous Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 Next All-Female Founders in CX: Building Trust, Culture, and Customer-First Companies | CX Roundtable Ep5 You Might Also Like Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 Workforce Management 401: The Strategic Partner Beyond Scheduling & Forecasting Building Support From Scratch: Foundations The Last | CX Roundtable Ep 4 Inside Help Desks: AI CX Ops & Customer Experience | CX Roundtable with Help Scout, Front & Kustomer Ep 3 The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1
