In this all-female Founders edition of CX Roundtable, host Sarah Caminiti sits down with three powerhouse leaders who are reshaping how we think about customer experience, leadership, and growth:

✨ Pat Osorio — Co-Founder of Birdie AI
✨ Nivedha Venkatesh — Founder & CEO of Pageloop
✨ Emma Roffey — Co-Founder & Co-CEO of Trusted

Together, they unpack:

• Why founders—not CX teams—set the tone for customer experience
• How empathy, rigor, and trust create sustainable growth
• The mental load of building something that actually cares
• Why doing it fast isn’t the same as doing it right

As Pat says: “If the culture is bad, it’s on you. If the product isn’t good, it’s on you.”

Whether you’re a founder, CX leader, or someone dreaming of building something of your own, this episode will challenge how you think about growth, leadership, and the customer experience.

Listen & Subscribe Follow CX Roundtable for bold, honest conversations about the future of customer experience, leadership, and retention.

📅 Episode release date: November 11, 2025

Hosted by Sarah Caminiti — Retention Strategist & Founder of the RVA Framework

Birdie.ai: https://birdie.ai/
Pageloop: https://www.pageloop.ai/
Trusted: https://thetrusted.io/company