Season One, • 12/9/25 The Future of Contact Centers | AI, Agent Empowerment & CX Strategy Previous Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 You Might Also Like The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1 Workforce Management 301: What Good WFM Like Ep 9 Inside Help Desks: AI CX Ops & Customer Experience | CX Roundtable with Help Scout, Front & Kustomer Ep 3 The Future of CX Content: Bold Voices, Real Stories, Powerful Insight | CX Roundtable Ep 2 Building Support From Scratch: Foundations The Last | CX Roundtable Ep 4
Season One, • 12/9/25 The Future of Contact Centers | AI, Agent Empowerment & CX Strategy Previous Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 You Might Also Like The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1 Workforce Management 301: What Good WFM Like Ep 9 Inside Help Desks: AI CX Ops & Customer Experience | CX Roundtable with Help Scout, Front & Kustomer Ep 3 The Future of CX Content: Bold Voices, Real Stories, Powerful Insight | CX Roundtable Ep 2 Building Support From Scratch: Foundations The Last | CX Roundtable Ep 4
