Season One, • 12/9/25 The Future of Contact Centers | AI, Agent Empowerment & CX Strategy Previous Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 Next All-Female Founders in CX: Building Trust, Culture, and Customer-First Companies | CX Roundtable Ep5 You Might Also Like The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1 Workforce Management 201: The Link Between Cost, Burnout & Experience Ep 8 Inside Help Desks: AI CX Ops & Customer Experience | CX Roundtable with Help Scout, Front & Kustomer Ep 3 The Future of CX Content: Bold Voices, Real Stories, Powerful Insight | CX Roundtable Ep 2 Workforce Management 401: The Strategic Partner Beyond Scheduling & Forecasting
Season One, • 12/9/25 The Future of Contact Centers | AI, Agent Empowerment & CX Strategy Previous Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 Next All-Female Founders in CX: Building Trust, Culture, and Customer-First Companies | CX Roundtable Ep5 You Might Also Like The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1 Workforce Management 201: The Link Between Cost, Burnout & Experience Ep 8 Inside Help Desks: AI CX Ops & Customer Experience | CX Roundtable with Help Scout, Front & Kustomer Ep 3 The Future of CX Content: Bold Voices, Real Stories, Powerful Insight | CX Roundtable Ep 2 Workforce Management 401: The Strategic Partner Beyond Scheduling & Forecasting
