Season One, • 12/9/25 The Future of Contact Centers | AI, Agent Empowerment & CX Strategy Previous Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 Next All-Female Founders in CX: Building Trust, Culture, and Customer-First Companies | CX Roundtable Ep5 You Might Also Like The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1 All-Female Founders in CX: Building Trust, Culture, and Customer-First Companies | CX Roundtable Ep5 Workforce Management 301: What Good WFM Like Ep 9 Building Support From Scratch: Foundations The Last | CX Roundtable Ep 4 Workforce Management 101: The Invisible Engine of Customer Experience Ep 7
Season One, • 12/9/25 The Future of Contact Centers | AI, Agent Empowerment & CX Strategy Previous Workforce Management 101: The Invisible Engine of Customer Experience Ep 7 Next All-Female Founders in CX: Building Trust, Culture, and Customer-First Companies | CX Roundtable Ep5 You Might Also Like The Future of BPOs Is Ethical, Strategic & Human | CX Roundtable Ep 1 All-Female Founders in CX: Building Trust, Culture, and Customer-First Companies | CX Roundtable Ep5 Workforce Management 301: What Good WFM Like Ep 9 Building Support From Scratch: Foundations The Last | CX Roundtable Ep 4 Workforce Management 101: The Invisible Engine of Customer Experience Ep 7
