How do vulnerability and connection transform the support profession?

In Part 2 of "The Art of Being Dead Inside," host Sarah Caminiti continues her insightful discussion with Stephanie Lundberg. They explore the balance between professionalism and emotional openness, emphasizing the critical role of support professionals in navigating complex situations and bridging departmental gaps.

In this episode, we delve into:

The challenges faced by support teams and the frustration of being undervalued.

The importance of acknowledging the contributions of support professionals.

The limitations of AI in customer support and the irreplaceable value of human connection and kindness.

The need for open communication and transparency in hiring. Prioritizing employee and customer well-being over profit.

The power of thoughtful support practices and constructive anger in driving positive change.

Tune in to discover the transformative power of vulnerability and connection in customer support.

Don't miss this episode filled with actionable insights and inspiring stories that highlight the true value of human interaction in the support industry.