Ever wondered how setting boundaries could be the key to unlocking your greatest leadership potential? In this transformative episode of Epochal Growth, we're joined by Hilary Dudek, the dynamic Head of Customer Experience at Gamma, to explore the power of setting boundaries in leadership.

Discover how Hilary’s radical approach to leadership is redefining the workplace, empowering teams, and driving unprecedented success. If you've ever struggled with finding balance between leadership and empathy, or wondered how to harness the true potential of your team while maintaining a healthy work-life dynamic, this episode is a must-watch!

Hilary shares actionable strategies for creating a culture where boundaries are respected and excellence is achieved. Learn how to navigate the complexities of leadership with confidence, making tough decisions without sacrificing compassion. Takeaways

• Working in customer service and support develops valuable skills that can be applied in various professional settings.

• Creating boundaries and not taking customer interactions personally is crucial for maintaining mental well-being in customer support roles.

• Leadership plays a vital role in supporting and protecting support teams.

AI can enhance support processes, but human interaction and empathy are irreplaceable.

• Analyzing repetitive questions can provide valuable insights for improving the product and customer experience. Implementing a feedback tool like Canny.io can facilitate internal conversations and gather feedback from customers.

• Regular discussions and open communication channels, like Slack channels, help create a collaborative and transparent work environment.

• Creating a culture that values work-life balance allows employees to produce high-quality work.

• Building trust and maintaining open communication is crucial when working with an outsourced team.