individuals
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Misalignment doesn’t always show up as a crisis. Sometimes it looks like restlessness, overthinking, resentment, or that quiet feeling of “this isn’t it.” You might be succeeding on the surface, but still feel disconnected from your work. If you’re questioning your role, your energy, or your direction, it’s worth paying attention.
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The RVA Framework is my signature process for helping you gain clarity and direction in your career. It stands for Reflect, Validate, Align, and it’s designed to help you understand what actually drives you, where you’re getting stuck, and how to move forward with confidence. This isn’t a personality test or a surface-level quiz. It’s a structured, personalized blueprint that combines your values, strengths, and goals into a clear next step. By the end, you’ll have a deeper understanding of what fits—and a strategy to pursue it.
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Absolutely. Not knowing is the best place to start. This work is designed to help you figure out what you want by uncovering what matters to you, what you’re great at, and where things feel off. You don’t need to have the answers, you just need to be willing to ask better questions.
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Not at all. This isn’t about quitting, it’s about getting clear. Some people realize they need a big change. Others find they just need better boundaries, a shift in focus, or a way to reconnect with what they already have. The goal isn’t to blow up your career, it’s to realign it.
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I work with professionals in tech, healthcare, education, creative fields, and more. Some are early in their careers, others are senior leaders. Many are navigating burnout, transition, or uncertainty about what’s next. Others just need validation that they’re on the right path and support to feel more connected to it. The common thread is a desire to make intentional, aligned decisions about their work.
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Most traditional coaches focus on résumés and job search tactics. I focus on helping you understand what actually fits by uncovering what drives you, where you thrive, and what makes your contributions meaningful. We’ll work together to celebrate what you’ve accomplished, articulate your value, and define your worth, so when you do make a move, it’s one you can stand behind with confidence.
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The RVA Framework is designed to be completed in a few focused hours, with space for reflection between steps. Coaching sessions are typically 60 minutes, and how often we meet depends on what you need. This work fits into your life, it’s here to support momentum, not add pressure.
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I don’t offer résumé writing or job placement, but this work absolutely supports your search. I help you clarify what you’re looking for, articulate your strengths, and show up with confidence in interviews. When you know your value and how to talk about it, you become a stronger candidate, on your terms.
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Most assessments tell you who you are. The RVA Framework helps you decide what to do with it.
This isn’t about giving you a label or color-coded result. It’s a guided process that connects your values, strengths, and lived experience into a clear strategy, so you can make career decisions that actually fit. You won’t just get insight. You’ll get language, direction, and a new level of confidence in your choices.
organizations
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You can bring me in before your first hire or after your hundredth. Some teams want to build customer and employee retention into the foundation from day one. Others reach out when growth starts to strain their systems. That might look like rising attrition, declining customer experience, or a quiet tension no one can quite explain. Whether you’re building early or recalibrating mid-scale, I help you design a structure that supports your people, your customers, and your ability to grow without losing what makes your business work.
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I work with early-stage startups, scaling teams, and established companies that are ready to take retention seriously. Some are building their first support or CX function. Others are trying to stabilize after a period of rapid growth or internal change.
What they all have in common is a desire to grow without losing what makes their business human. If you’re focused on keeping great people, designing strong customer experiences, and leading with intention, you’re in the right place.
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Both. Most companies treat customer retention and employee retention as separate problems, but they’re deeply connected. When your internal systems break down, it shows up in team burnout and inconsistent customer experiences. I work across both layers to help you build loyalty from the inside out—starting with how your company communicates, leads, and operates every day.
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Yes. I don’t replace internal teams, I support and strengthen them. Whether it’s helping clarify roles, streamline decision-making, or build systems that scale with your growth, I work alongside your existing leaders to close gaps and amplify what’s already working. This is about structure, not territory.
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I work with both. Some clients are building from the ground up and want to get customer experience and retention right from the start. Others are growing fast and need to recalibrate how their systems, teams, and leadership operate. No matter the stage, the focus is on building an organization that people want to be part of and stay with.
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It depends on the depth of the work. Some companies start with a single strategy call or a short-term audit. Others bring me in for multi-month consulting to support broader structural changes. We’ll figure out what makes sense based on your goals, timeline, and internal capacity.
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Start with a strategy call. We’ll talk through what’s happening inside your team or customer experience, surface what’s getting in the way, and map out what support might look like. There’s no pressure to commit, just a clear, honest conversation about what’s possible.
speaking
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I speak at leadership offsites, internal team summits, industry conferences, and private workshops—both in-person and virtual. Whether it’s a room of executives or a cross-functional audience, the goal is the same: deliver insight that sticks and shifts how people think about retention, CX, and leadership.
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Yes! Every audience is different, and so is every talk. I collaborate with organizers to understand your goals, your team, and the tone of the event. The content is shaped to match what your audience actually needs, not pulled from a template. It’s designed to be timely, relevant, and clear.
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Yes. I speak regularly at virtual and hybrid events, including keynotes, workshops, and panel discussions. The format doesn’t water down the message. I bring the same clarity, insight, and presence, whether I’m on a stage or a screen. We’ll make sure the delivery fits your audience and the moment.
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I don’t sugar coat things, and I don’t waste time on fluff. My talks are direct, honest, and rooted in real operational experience—not theory or trend-chasing. I say what needs to be said, challenge outdated thinking, and offer practical ways forward. If you’re looking for a feel-good talk that avoids hard truths, I’m not the speaker for you.
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My workshops are built for teams who want more than inspiration, they want clarity, conversation, and outcomes they can use. We focus on the real friction points your people are navigating, and we design the session around that. No filler, no forced breakouts, just honest work that moves things forward.
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If you’re planning a major event or offsite, the earlier the better, especially for Q3 and Q4. That said, I leave room for the right opportunities and can move quickly when needed. Reach out, and we’ll figure out what’s possible.